TURN AROUND TIME
Click to enlarge view
FREQUENTLY ASKED QUESTIONS
When is payment due?
A 50% non-refundable deposit is due to begin designs and final payment is due before the release of printed or digital designs. Payment for Rush Orders are due in full, up front with all content.
What forms of payment do you accept and how do I pay?
We accept all major credit cards, debit cards/. We invoice through Square.
What services do you offer?
Ginisis Media Graphics offers targeted design services for the business in need. Our services include: web design, logo design, social media campaigns, and custom design. We also offer printing services of various mediums.
What file types come with my design order?
If you want to use your images for web & social media purposes, we will supply your files in JPEG or PNG format. Print items include JPEG and PDF format. Logos include various formats: PNG (transparent background), TIFF, EPS, AI, PDF, and flattened PSD.
Do you provide the Native Files of my design order?
Yes, Native Files (Source Files) are available for purchase and have a fee of $50. Please note, the files include all the layers of the finalized artwork and will be released once payment is received.
What is your refund policy?
The deposit payment specified in your initial invoice is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Ginisis Media Graphics and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
How do we communicate?