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FREQUENTLY ASKED QUESTIONS

When is payment due?


A 50% non-refundable deposit is due to begin designs and final payment is due before the release of printed or digital designs. Payment for Rush Orders are due in full, up front with all content.




What forms of payment do you accept and how do I pay?


We accept all major credit cards, debit cards/. We invoice through Square.




What services do you offer?


Ginisis Media Graphics offers targeted design services for the business in need. Our services include: web design, logo design, social media campaigns, and custom design. We also offer printing services of various mediums.




What file types come with my design order?


If you want to use your images for web & social media purposes, we will supply your files in JPEG or PNG format. Print items include JPEG and PDF format. Logos include various formats: PNG (transparent background), TIFF, EPS, AI, PDF, and flattened PSD.




Do you provide the Native Files of my design order?


Yes, Native Files (Source Files) are available for purchase and have a fee of $50. Please note, the files include all the layers of the finalized artwork and will be released once payment is received.




What is your refund policy?


The deposit payment specified in your initial invoice is non-refundable. If a project is cancelled or postponed, all monies paid are retained by Ginisis Media Graphics and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.




How do we communicate?


We use email as our main means of communication. We like to use the email correspondence as reference when we are able to begin working on a project. This helps us to keep things in order and to keep track of project details and answers to the many questions that we usually have for clients. But you don’t have to worry. We are known to respond right away (usually that day or at least within 24 hours).
We will be communicating with you often during the design process. We will need specific feedback and your approval to continue the work. Responding to our questions in a timely manner will allow your design to progress.
Regular communication is critical to the design of your project and those in line behind you. Failure to communicate with us about the design process for a period of 72 hours (whether expectedly or unexpectedly), will result in your project being placed on hold and moved to the end of our current queue. If the design schedule allows, you may pay an additional 25% of the current cost of the project to reschedule at the top of the waiting list.
Should you fail to provide necessary files or pieces of information within 5 days of the date requested, all payments will be forfeited to Ginisis Media Graphics and the project will be cancelled without notice.





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